FAQ - Galaxy.pk

Frequently Asked Questions

How do I place an order?

Click on the product which you are inquisitive about. You can also alternate the color of the product (if available) by way of clicking on the chosen thumbnails. Click “ADD TO Cart” button on the right. If you are a registered customer, please sign in. Enter your shipping details by filling in all fields marked with an “*”.Ensure that your shipping information is correct and then select your preferred shipping method. Check your mailbox – you should receive an order confirmation email.

Do I need a account to place order?

No, you don’t need an account to place the order. Simply you can proceed to “add to cart” option with the chosen product.

Can I pay from Overseas?

If you want to gift or pay from overseas and need delivery in Pakistan, you have to send purchase order which may acquire through email. The purchase order signed by remitter from overseas and attached payment copy along with native ID, in case payment is sent by company purchase order should be filled by company properly signed and stamped.

How much shipping cost will be charged?

The shipping cost may vary subject to your location and volume of the package. Within Karachi Rs. 250 will be charged, country wide charges may be seen upon selection of your shipping location.

How long will it take to get my package?

We try our best to deliver the product the same business day the payment is confirmed. Generally products arrive at your doorstep within 1-3 commercial enterprise days of payment affirmation. This may range depending at the time and day you ordered. However, delivery other than Karachi varies in accordance with the efficiency of logistic service provider.

How do I track my order?

There is order tracking link given upper right side of the website, you may insert your order number to get the latest tracking information.

How could I contact for a query?

For your convenience we offer 2 method of contacts:
1. WhatsApp
2. Email